Office Policies

CANCELLATION POLICY

Please help us keep the office running smoothly and efficiently. We make every effort to stay on schedule for your benefit and convenience. In return, we respectfully ask patients to fulfill scheduled appointments and be prompt. Our standard office policy regarding appointments is as follows:

As a courtesy, we attempt to remind patients by telephone three business days prior to an appointment and by text and email 2 days before an appointment. If we are unable to contact you, your appointment card will serve as the confirmation of your appointment and implies you are obligated to be present. That time has been reserved especially for you.

If you need to change your appointment, please contact the office at least 2 business days prior to the appointment scheduled. This will alleviate any late charge that will normally incur.

We understand that there are certain circumstances that prohibit you from doing this. Exceptions to this rule can be determined on an individual basis according to circumstances.

INSURANCE POLICY

Our primary goal is not to allow the cost of treatment prevent you from benefiting from the quality care you need or desire. In our office, we strive to maximize your insurance benefits and make any remaining balance easily affordable. Our fees are based on the quality materials we use and the time, effort and skill required in performing your needed treatment. We charge what is the usual and customary for our area.

Thank you for taking the time to educate yourself on your particular insurance plan benefits. It is important that you understand your benefits and our office policy. Dental insurance companies do not intend for their plans to cover all expenses. Their plans serve only as an aid toward acquiring better care. Insurance benefit packages vary from company to company and we will gladly assist you with your insurance carrier before treatment.Please understand that NOT ALL procedures are a covered benefit for your plan. We will make every effort to know what your plan covers prior to the beginning of treatment, but ultimately it is your responsibility to know what is covered under your plan. Because the insurance policy is an agreement between you and the insurance company, we ask that all patients be directly responsible for all charges.

PAYMENT POLICY

Payment for services is due at the time services are rendered unless prior arrangements have been made. Checks that are returned to our office from your financial institution are subject to a $25.00 returned check fee. This fee covers the processing fees that are charged to our office.

We also realize that temporary financial situations may affect timely payment of your account. If such problems do arise, we encourage you to contact us promptly for assistance in the management of your account. Most often, financial misunderstandings can be managed with a phone call. Please feel free to contact our wonderful staff at any time to discuss any concerns you may have.

We accept cash, check, credit, and debit cards (including FSA type cards). We require a 3.5% service fee when paying by credit or debit card. Payment by check is also accepted online at WWW.FPC.NET. For a no-fee credit/debit card payment call FPC patient services at 800-574-7064.

BILLING POLICY

We process all patient accounts through First Pacific Corporation, which states the following explanation of late and finance charges. Late charge: If your minimum payment is not received by the due date, you may be assessed a late payment charge. The amount of the late payment charge to be assessed is the maximum amount authorized under the laws of the state of your domicile. In most states the charge will be $5 or 5% of the past due minimum payment, whichever is greater with a maximum of $20. Finance charge: The periodic finance rate is 1.25% monthly wit a minimum of $1 being imposed.